Client Support Coordinator | Maine
At Systems Engineering, our mission is to enable the exceptional with our clients, employees, and the community.
As a result, we continue to invest heavily in being the premier technology employer in Northern New England. We are
Requirements
- Proven experience in client support, customer service, or a related role.
- Excellent communication and interpersonal skills, possess the ability to handle a variety of client situations with enthusiasm, empathy, and integrity.
- Experience providing phone support highly preferred.
- Strong problem-solving abilities and a proactive approach to addressing challenges.
- Ability to multitask and prioritize in a fast-paced environment.
- Commitment to delivering exceptional client experiences, possesses a positive and cooperative attitude with internal teammates and external clients.
- Familiarity with CRM systems and support ticketing platforms is preferred but not required.
- Computer proficiency – familiarity with Microsoft Office toolsets (Outlook, Word, & Excel) is strongly preferred.
- This is a hybrid role with a required onsite presence at our offices at least 2 days a week. Standard work hours are Monday-Friday, 8am-5pm.
Our Benefits & Culture
Systems Engineering has three office locations: Our Portland, Maine office is located in the heart of the Old Port in downtown Portland positioned centrally to the waterfront, trails, parks, and restaurants. Our New Hampshire Office is located in the Brady Sullivan Tower just steps from downtown Manchester. Our Pineland Farms Office is located at Durham Hall on the Pineland Farms Campus, New Gloucester, Maine.
Being 100% employee-owned, the employee-owners of Systems Engineering are its most valuable resources who have collectively made Systems Engineering a Best Places to Work Company in Maine for a decade. We pride ourselves on delivering great outcomes for our Culture, Customers, and our Community by cultivating a culture focused on continuous learning, community impact, and Employee-Ownership.
In addition to a competitive salary, our benefits include:
- Employee Ownership (Employee Stock Ownership Plan) – As an employee-owner, you directly contribute to the strategic direction, growth, workplace culture, and future of the company.
- Employer 401k matching contributions.
- Profit-Sharing.
- Competitive medical, dental, life, and disability insurance.
- Paid Time Off starting with 17 days PTO, nine paid holidays, and two weeks paid parental leave.
- Community Engagement benefits including (8) hours of paid community volunteer time & employer-charitable match.
- Engaging wellness programs including onsite health coaching & onsite fitness facilities.
- Career mobility and professional development, with employer-supported training, learning, and certification opportunities.
- Dynamic, fun, and active community culture.
- Business casual work attire.
- Hybrid Workplace, which fosters collaboration, mentorship, and training & development opportunities across our organization.
- Employer-provided parking at our office locations.
Due to the nature of our business and the requirements of ITAR regulations, this role may require access to controlled information and technology. Candidates must be U.S. citizens or lawful permanent residents and be willing to undergo a thorough background check as part of the employment process.
Systems Engineering values diversity and is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law.